It is my goal to make every effort to ensure that you are pleased with the products you purchase on FancyBloom!
But since all of my products are digital and cannot be returned, I don’t offer refunds, exchanges, or cancellations. So please contact me before you place an order if you have any questions or concerns.
If you are not satisfied with the product or did not receive it, please let me know as soon as possible and I will find a way to rectify it.
If you're experiencing a technical issue with your purchase
I define a technical issue as an unforeseen problem with a digital product that occurs when it is being used in the intended manner, which prevents you from using it in that intended manner.
A technical issue would NOT include: insufficient expertise with required software for the digital asset; not having the required software to use the product; or dissatisfaction when the digital asset does not perform outside of reasonable or normal capabilities (as described in the product listing.)
If you’re experiencing a technical issue with a product, please contact me. I take great pride in providing products that are high quality and easy to use, and want you to be satisfied with your purchase, so I’m always happy to help!
Because the products I offer are digital and cannot be returned, your purchase is only eligible for a refund in the following situations (subject to our 30-day refund window):
• You accidentally purchased the same product twice. I’ll gladly refund you for the duplicate purchase(s). Just drop me a note here!
• You’ve used the wrong credit card for the purchase by mistake: Go ahead and purchase the product again using the correct card then drop me a note, and I’ll gladly refund the original purchase.
*Note. Subject to the above policy, I can process refunds within 30 days of the original purchase. If the refund occurs outside of this period, I may not be able to issue a refund, but I will be happy to see if an alternative solution can be offered.
I will not be able to process a refund in the following cases:
• You no longer need the purchased product.
• You found another product you like better, or you’ve changed your mind about your purchase
• You don’t have the correct software (described in the listing) to open and edit the product, or you don’t have sufficient expertise to use the product.
• You bought an item on accident, and my system shows that the product was downloaded.
• You feel that the item is of low quality.
• You are having trouble downloading the product because your internet is not fast enough, is not stable, cannot handle a large download, or you are having similar issues related to your internet service.
• You claim the item is experiencing a technical issue, but you are unable or unwilling to provide sufficient evidence for the technical issue.
• Your product purchase was made over 30 days ago.
All refunds are at the sole discretion of FancyBloom.